1. Standard Warranty Coverage
ID Card Tracker provides a comprehensive warranty to ensure your complete satisfaction with our products. Our warranty covers manufacturing defects and ensures reliable performance throughout the warranty period.
🛡️ What's Covered (Standard Warranty)
- Hardware Defects: Manufacturing defects in materials and workmanship
- GPS Functionality: GPS tracking and positioning accuracy issues
- Communication Features: 4G connectivity and two-way calling problems
- Battery Issues: Battery performance and charging problems
- Water Resistance: IP65 rating compliance issues
- Software Bugs: Firmware and software functionality problems
2. Warranty Duration
Our warranty coverage varies based on the product type and purchase plan:
2.1 Standard Warranty Periods
- Hardware Components: 12 months from date of purchase
- Battery: 6 months from date of purchase
- Software & Firmware: 24 months from date of purchase
- Accessories: 3 months from date of purchase
2.2 Extended Warranty Options
- Extended Hardware Warranty: Additional 12 months (24 months total)
- Premium Support Warranty: 36 months with priority support
- Enterprise Warranty: Custom terms for bulk orders
3. Warranty Activation
To activate your warranty, you must complete the following steps:
- Register your device within 30 days of purchase
- Provide proof of purchase (invoice or receipt)
- Complete the online warranty registration form
- Verify your device serial number
- Activate your account on our platform
4. Warranty Service Process
When you need warranty service, follow these steps:
4.1 Service Request
- Contact our support team via phone or email
- Provide your device serial number and warranty details
- Describe the issue you're experiencing
- Follow troubleshooting steps provided by our team
4.2 Service Options
- Remote Support: Software issues resolved remotely
- Mail-in Service: Hardware issues sent to service center
- Advanced Replacement: Quick replacement for critical issues
- On-site Service: Available for enterprise customers
❌ What's Not Covered (Warranty Exclusions)
- Physical Damage: Drops, impacts, or accidental damage
- Water Damage: Submersion beyond IP65 rating
- Unauthorized Modifications: Tampering or unauthorized repairs
- Normal Wear & Tear: Battery degradation over time
- Software Misuse: Incorrect usage or configuration
- Third-party Accessories: Non-original accessories
- Force Majeure: Natural disasters or extreme conditions
5. Warranty Transfer
Warranty coverage is transferable under certain conditions:
- Warranty transfers to new owner with device transfer
- New owner must complete warranty transfer form
- Transfer must be completed within warranty period
- Original warranty terms and duration remain unchanged
- Transfer fee may apply for extended warranties
6. Warranty Limitations
Our warranty is subject to the following limitations:
- Warranty does not cover consequential damages
- Service time may vary based on issue complexity
- Warranty void if device is used for illegal purposes
- Geographic limitations may apply to service availability
- Warranty does not guarantee uninterrupted service
7. International Warranty
Warranty coverage for international customers:
7.1 Global Coverage
- Warranty valid in all countries where we operate
- Service centers available in major markets
- International shipping covered for warranty claims
- Local service partners in key regions
7.2 Regional Variations
- Warranty terms may vary by region
- Local laws and regulations apply
- Service availability varies by location
- Language support in major languages
8. Warranty Claims and Support
For warranty claims and support:
- Phone Support: +91 98116 69251 (24/7)
- Email Support: warranty@idcardtracker.com
- Online Portal: Submit claims through our website
- Live Chat: Available during business hours
- Emergency Support: Critical issues handled immediately
Last Updated: January 2025