Smart ID Card GPS Walkie-Talkie – Frequently Asked Questions

A: The device turns ON automatically when charging. To turn OFF, press and hold the Green + Intercom buttons together.

A: Use a GSM/IoT SIM card. Insert it in the SIM slot before powering ON. Ensure mobile data and SMS services are active.

A: Up to 3 numbers can be stored (2 family, 1 SOS). Configuration is done via SMS commands.

A: Whitelist allows only up to 20 preset numbers to call the device, blocking unknown numbers.

A: Send the OTA SMS command to update the device remotely.

A: It sends location data in real-time, at intervals, or only when vibration is detected (depending on the mode).

A: Modes include Power saving, Timing, Real-time, and Smart vibration mode (default).

A: Send the SMS command md123456 X (0,1,2,3) to switch modes.

A: Location history can be checked through the tracking platform or app.

A: The shortest interval is 10 seconds in real-time mode.

A: Battery life depends on usage mode. Smart mode saves the most power.

A: A low battery alert is sent when charge drops below 20%.

A: Yes, you can set a daily sleep period where the device powers OFF to save battery.

A: Typically, 2–3 hours using the recommended charger.

A: Yes, the device powers ON automatically when connected to the charger.

A: When pressed, it immediately calls the preset SOS number and sends an alert.

A: Yes, up to 1 SOS + 2 family numbers can be stored.

A: The device retries calling the preset numbers in order.

A: Yes, SOS is always active even if the device is in Do Not Disturb mode.

A: No, SOS cannot be disabled for safety reasons.

A: Join the same group on the Cantrack Portal. Press Intercom Button to talk, release to send.

A: No, communication works anywhere with GSM/GPRS coverage.

A: Yes, it supports two-way calling with up to 3 stored numbers.

A: Yes, enable the Whitelist function to accept calls only from preset numbers.

A: Yes, multiple devices can join a group for team communication.

A: Check if the battery is charged. Connect to charger and try again.

A: Ensure the device is outdoors or near an open area for better satellite signals.

A: Ensure the SIM card has SMS balance, data enabled, and correct command format.

A: Check GSM signal and group setup in the Cantrack Portal.

A: Reach out to your supplier or service provider for assistance.